Scope of this policy
This draft covers the AlKamel Soft website, its support form, and general points related to the AlKamel Soft app when they are relevant to the website or support requests.
Before final approval, we will align this page with official Google Play disclosures and any approved app privacy policy so that the official channels remain consistent.
Data users send through the website
The support form is designed to request only the minimum information needed to understand and follow up on a request.
The form does not ask for passwords, activation keys, or sensitive financial data, and users should not include such information in an issue description.
- Name, used to identify the requester during support follow-up.
- Phone or WhatsApp number so support can respond and follow up.
- Request type, such as technical issue, activation, printing, backup, or suggestion.
- Message details entered voluntarily by the user.
- App version and device type, both optional fields that can help diagnose issues.
How submitted data is used
Support-request data is used only as needed to provide support, including:
Once the final support service is confirmed, we will document the hosting provider, retention period for support requests, and who is authorized to access them.
- Respond to support and activation questions.
- Understand and diagnose technical issues.
- Review suggestions and feedback about the app or website.
- Improve support and the product when recurring issue patterns are identified.
App activation and backup
The app includes device-linked activation and supports local backup and Google Drive backup. The data involved may vary depending on which feature the user chooses to use.
Third-party services
Users may use third-party services for certain functions, such as Google Play for installation, Google Drive for cloud backup, or WhatsApp for contact.
When using a third-party service, the data processed by that service is also subject to its own terms and privacy policy. Official service links will be added in the final version where required.
Security and data retention
The support form is designed so submission data is processed on the server before reaching the support service, while avoiding exposure of sensitive credentials in the browser.
Support-request retention and deletion rules are not yet finalized because they depend on the final support system and storage approach. We will not publish an unverified retention period or commitment.
User choices and requests
Users may choose not to submit the support form and instead use the available official contact channels. The final version will also define the approved process for access, correction, or deletion requests once the support system is finalized.
To reduce risk, do not send information that is not needed to resolve your issue.
Policy updates and contact
We may update this policy when website, app, or third-party services change. The published version will show the latest update date and material changes where appropriate.
For privacy or support questions, use the Support page or the officially published support email.